Who is responsible for the data you provide us

I.G.S. Ingenieros, S.L.
CIF: B-38088746
Postal Code: C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.
Telephone: 922534420
Email: lopd@luxurytenerifehotels.com

What data we request and handle

Personal information and of contact
This information is given or sent by the client by filling the clients data file.
This data is necessary to offer the accommodation we provide, as well as to attend and to process any doubt or request the client needs.

Billing and payment information
This information is given or sent by the client by filling the clients data file.

This information is given or sent by the client by filling the clients data file
To share pictures and activities of the client during the stay in our website and social networks

What is our purpose for dealing with your data and for how long will we keep it

In I.G.S. Ingenieros, S.L., based on the principle of limitation of purpose, personal data will be collected exclusively for specific, explicit and legitimate purposes, and will not be subsequently processed in a manner incompatible with that purposes.

The purposes are the following:

To manage, develop and execute the Client's stay in our Hotels
Personal data such as basic personal information, contact information, payment data and any other data strictly necessary for the achievement of this purpose, are used:

- To manage, administer and process the Client's stay in our Hotels, for administrative actions, accounting, process any incident or query in relation to payments, claims or communications with the Client before any problem related to the management etc.

- To comply with obligations imposed by laws, regulations or legislation that is applicable.
The data will be kept as long as the relationship is maintained and its deletion is not requested and, in any case, in compliance with legal limitation periods that apply to it. In case of not providing the necessary data for this purpose it will not be possible to stay at our Hotels.

To manage and process services requested by the Client
We will use your personal data (personal and contact information) and any other data strictly necessary to comply with the request and follow up any question, doubt, complaint, claim that may arise or present the Client.

The data will be kept as long as the relationship is maintained and its deletion is not requested and, in any case, in compliance with statutory limitation periods that apply to it. In case of not providing the necessary data for this purpose it will not be possible to attend the service requested by the Client.

For the management of relations with the Client
To send information regarding our hotels, services and invitations to events (organized by us); offer promotions, discounts and other personalized services; evaluate and improve the quality and selection of our services, according to the needs and preferences of the Client.

To send commercial and marketing information of our Hotels, promotions, etc., I.G.S. Ingenieros, S.L. can use traditional ways of contact (postal mail and telephone) and/or digital and automated ways (email, SMS, telephone and other digital channels) and we can send these communications if the Customer has expressly agreed to receive them. At any time, the Client can cancel the subscription or unsubscribe at any time.

The data will be kept as long as the Client does not request us to leave, since he understands that he is still interested in receiving the aforementioned communications. In case of not providing the necessary data for this purpose it will not be possible to inform the Client about our news, promotions and events.

Which is our legal entitlement for the handling of your data

When a Client enjoys a stay at our Hotels it may be necessary to communicate part of the personal information provided to third parties in order to process and manage your stay.

In any case, in accordance with the provisions of current regulations, I.G.S. Ingenieros, S.L. will only communicate those personal data of the Client that are strictly necessary, and the third party recipients of them will only be able to process their personal data to process and manage their stay or sending offers.

Outside of the previously specified assumptions, I.G.S. Ingenieros, S.L. does not communicate to third parties the personal information provided by the Client, except when the disclosure is required by current legislation, by judicial order, or by a competent authority, and when we must communicate the essential data for logical reason of the provision of the service.

In no case, I.G.S. Ingenieros, S.L. gives personal data to third parties.

Which are your rights by providing us your data

Right of access: Right to obtain confirmation on whether I.G.S. Ingenieros, S.L. deals with personal data that concerns you, or not.

Right of access: Whenever I.G.S. Ingenieros, S.L. process personal data through automated ways based on your consent or a contract, the Client has the right to obtain a copy of your data in a structured format, commonly used and mechanically read transferred in your name. It will only include the personal data you have provided.

Right of rectification: Right to obtain the rectification of the inaccurate or incomplete personal data that concerns him.

Right to suppression or right to be forgotten: Right to obtain the suppression of any personal data that I.G.S. Ingenieros, S.L. try at any time, except in the following situations: if you have a pending reservation; has a pending debt with I.G.S. Ingenieros, S.L., has any doubt or claim pending resolution and if you have made a stay, so we will retain your personal data in relation to the transaction by tax and accounting regulations.

Right to oppose the processing of data based on legitimate interest: Right to object to the processing of personal data based on the legitimate interest of I.G.S. Ingenieros, S.L. We will not continue to treat personal data unless we can demonstrate compelling legitimate reasons for the treatment that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.

These rights may be exercised through communication to I.G.S. Ingenieros, S.L. to the email address lopd@uxurytenerifehotels.com or by writing to I.G.S. Ingenieros, S.L. Att / Dept. Human Resources, C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.

Right to refuse direct commercial and marketing communications: Right to object to receiving commercial and marketing communications. At any time Clients can unsubscribe by going to I.G.S. Ingenieros, S.L. . to the email address lopd@uxurytenerifehotels.com or by writing to I.G.S. Ingenieros, S.L. Att / Dept. Human Resources, C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.

Right to file a claim with a supervisory authority: If you consider that I.G.S. Ingenieros, S.L. treat your data in an incorrect way, you can contact us. You also have the right to file a complaint with the competent data protection authority.