Who is responsible for the data you provide us

Royal Gestión Hotelera S.L (also referred to as Luxury Tenerife Hotels or the company)
Tax ID: B23987431
Postal Address: C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.
Phone: 922534420
Email: lopd@luxurytenerifehotels.com

What data we request and process

Personal and contact information
This information is provided or submitted by the Client when filling out the Client form.
This data is necessary to carry out the accommodation service we provide, as well as to attend to and process any query or request the Client may send us.

Payment and billing information
This information is provided or submitted by the Client when completing the Client Check-in Form.

Information about images captured during the stay
To share images and activities carried out during the Client's stay that are published on our websites and social media.

For what purpose do we process your data and how long will we keep your data

At Royal Gestión Hotelera S.L, based on the principle of purpose limitation, personal data will be collected exclusively for specified, explicit, and legitimate purposes, and will not be further processed in a manner incompatible with those purposes.

The purposes are as follows:

To manage, develop, and execute the Client's stay at our Hotels

Personal data such as basic personal information, contact details, payment data, and any other data strictly necessary for the achievement of this purpose, are used:

- To manage, administer, and process the Client's stay at our Hotels, for administrative actions, accounting, processing any incidents or inquiries related to payments, complaints or communications with the Client regarding any management-related issue, etc.; and

- To comply with obligations imposed by applicable laws, regulations, or legislation.
The data will be kept as long as the relationship is maintained and its deletion is not requested and, in any case, in compliance with applicable legal prescription periods. If the necessary data for this purpose is not provided, the stay at our Hotels will not be possible.

To manage and process services requested by the Client
Your personal data (personal and contact information) and any other data strictly necessary to fulfill the request and follow up on any question, doubt, complaint, or claim that the Client may raise or submit to us will be used.

The data will be kept as long as the relationship is maintained and its deletion is not requested and, in any case, in compliance with applicable legal prescription periods. If the necessary data for this purpose is not provided, it will not be possible to attend to the service requested by the Client.

For client relationship management
To send information related to our hotels, services, and invitations to events (organized by us); offer promotions, discounts, and other personalized services; evaluate and improve the quality and selection of our services, according to the Client's needs and preferences.

To send commercial and marketing information about our Hotels, promotions, etc., Royal Gestión Hotelera S.L may use traditional contact methods (postal mail and telephone) and/or digital and automated methods (email, SMS, telephone, and other digital channels) and we may send these communications if the Client has expressly agreed to receive them. The Client can unsubscribe or opt-out at any time.

The data will be kept as long as the Client does not request to unsubscribe, understanding that they remain interested in receiving the aforementioned communications. If the necessary data for this purpose is not provided, it will not be possible to inform the Client about our news, promotions, and events.

What is the legal basis for processing your data

The legal basis for processing your data is the execution of the Accommodation Contract.

To whom do we disclose the data

When a Client enjoys a stay at our Hotels, it may be necessary to disclose some of the personal data provided to third parties in order to process and manage their stay.

In any case, in accordance with current regulations, Royal Gestión Hotelera S.L will only disclose the Client's personal data that is strictly necessary, and the third-party recipients of such data may only process their personal data to process and manage their stay or send offers.

Aside from the cases specified above, Royal Gestión Hotelera S.L does not disclose the personal information provided by the Client to third parties, except when disclosure is required by current legislation, by court order, or by a competent authority, as well as when we must disclose essential data for logical reasons related to the provision of the service.

Under no circumstances does Royal Gestión Hotelera S.L transfer personal data to third parties.

What are your rights when providing us with your data

Right of access:
Right to obtain confirmation as to whether or not Royal Gestión Hotelera S.L processes personal data concerning you.

Right to data portability:
Whenever Royal Gestión Hotelera S.L processes personal data through automated means based on your consent or a contract, the Client has the right to obtain a copy of their data in a structured, commonly used, and machine-readable format transferred on their behalf. It will only include the personal data that you have provided.

Right to rectification:
Right to obtain the rectification of inaccurate or incomplete personal data concerning you.

Right to erasure or right to be forgotten:
Right to obtain the erasure of any personal data that Royal Gestión Hotelera S.L processes at any time, except in the following situations: if you have a pending reservation; you have an outstanding debt with Royal Gestión Hotelera S.L; you have any unresolved doubt or complaint; and if you have made a stay, in which case we will retain your personal data in relation to the transaction for tax and accounting regulations.

Right to object to data processing based on legitimate interest:
Right to object to the processing of personal data based on the legitimate interest of Royal Gestión Hotelera S.L. We will not continue to process personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

These rights may be exercised by communicating with Royal Gestión Hotelera S.L at the email address lopd@uxurytenerifehotels.com or by writing to Royal Gestión Hotelera S.L Att/ HR Department, C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.

Right to object to receiving commercial and marketing communications:
Right to object to receiving commercial and marketing communications. Clients can unsubscribe at any time by contacting Royal Gestión Hotelera S.L at the email address lopd@uxurytenerifehotels.com or by writing to Royal Gestión Hotelera S.L Att/ HR Department, C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.

Right to lodge a complaint with a supervisory authority:
If you believe that Royal Gestión Hotelera S.L is processing your data incorrectly, you can contact us. You also have the right to lodge a complaint with the competent data protection authority.